CPPSEC3101 Manage Conflict & Security Risks through Negotiation, CPPSEC3121 Control Persons Using Empty Hand Techniques & HLTAID011 Provide First Aid

Security Licence Renewal + Provide First Aid

About Course
Delivery Methods
Course Dates
Learning Outcomes
Course Units

Every three years, crowd control security licence holders must complete 2 crowd control units, and in most cases, Provide First Aid (depending on when this was last completed) again, to ensure they remain up to date with the latest techniques and industry standards.  This Security License Renewal + Provide First Aid course is run in Cairns.

The 2 crowd control units are CPPSEC3101 Manage Conflict and Security Risks through Negotiation, and CPPSEC3121 Control Persons using Empty Hand Techniques. The first aid component is HLTAID011 Provide First Aid.  Security licence holders will receive the required completion dates for these units on their security licence renewal notice.

RAM Training Services runs this course as a 2-day face to face course, with pre-course work required.

Once you have successfully completed your course, and your assessments have been deemed competent, you will be issued with a Statement of Attainment (certificate) to submit to the Office of Fair Trading, to renew your licence.


Note for international students – we are not CRICOS registered, please check your visa requirements for enrolment.  We cannot accept international students who are on a student visa.

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RAM Training Services runs a 2-day face to face course for the 2 crowd control units (1 day) and the Provide First Aid (1 day), with pre-course work required to be completed prior to attending the classroom course.

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The cost to complete the 3 units is AUD$399.

Note: all pricing is in Australian dollars.


Refund Policy

Please note that deposits are non-refundable, and once the course is paid in full, no refund will be given for cancellations unless 5 business days’ notice is given (less a 20% administration fee). Should we need to postpone a course for any reason, every effort will be made to reschedule the course within the following two months. If however, this is not possible, or the rescheduled dates do not suit, participants will be entitled to a full refund.

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Courses are run on a weekly basis in Nerang and Slacks Creek, and as needed in Cairns.  Please call for upcoming course dates.

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This course is made up of 2 crowd control units: CPPSEC3101 Manage conflict and security risks through negotiation, CPPSEC3121: Control persons using empty hand techniques, as well as HLTAID011 Provide first aid. You will be required to complete some pre-course theory prior to attending the course.  The face to face component takes you through the practical part of the course, as well as a review of the theory component.

On successful completion of the course, you will then need to provide the Office of Fair Trading JP certified copies (or the originals in person) of your certificates before the due dates specified on your renewal notice.

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Core units:

  • CPPSEC3101 Manage Conflict and Security Risks through Negotiation
  • CPPSEC3121 Control Persons using Empty Hand Techniques
  • HLTAID011 Provide First Aid
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  • Highly experienced and qualified trainers to guide you through your training
  • Straight forward comprehensive training to ensure your outcome is of an excellent standard, meeting industry requirements
  • Regular courses and competitive pricing
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Course Locations

Each of these training locations are specifically selected to facilitate areas in high demand of our courses.

If for any reason you are unable to reach one of our locations to attend our in class training programs, please don’t hesitate to contact us to further discuss your options for online training.

brisbane hospitality training


The Paddo Tavern

186 Given Terrace,
Paddington QLD 4064

gold coast training course location

Gold Coast

Suite 1301, Level 3 “Lakeside 2”
1 Lake Orr Drive
Varsity Lakes QLD 4227

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Cairns Sheridan Hotel

Sheridan Hotel,
295 Sheridan St, Cairns

Want more info on this course, Get in Touch!

RAM Training Services

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Success Stories


See how our students have taken the ultimate step to advance their career

Delightful experience here at RAM training services. Friendly staff members, always ready to guide you through.
Dikshant Shrestha
Dikshant Shrestha
Easy to access resources, clear instructions.
Belinda Kingston
Belinda Kingston
The 5-day face to face was very beneficial and educational. Glad to have enrolled to participate in this. The method of teaching was the best I have attended. Thanks for the opportunity. Thank you Ariel's Rose.
Bagia R
Bagia R
Highly recommend RAM Training Services for anyone wanna do certificate 4 training and assessment course! 🚀🚀🚀🚀The RAM team, Chris Jones, they have been very supportive and the course journey has been amazing! I enrolled the 5 days blended virtual course from 20/11/2023 to 24/11/2023 , submitted my assessment two days ago and today I had my e-certificate! ✊✊✊How excited! And same day today I got job offer as a trainer and received the work contract! Thank you RAM. Thank you team for all the hard work.👏👏👏👏
Ya chi Yao
Ya chi Yao
I Highly recommend Ram Training Services. From first communications to issue of certificate the process has been so professional and seamless! So glad I chose this company to complete my course!
Hayley McLean
Hayley McLean
I recently pursued my Certificate IV in Training and Assessment (TAE40116) through RAM Training Services and was thoroughly impressed by their professional approach. Their utilization of webinars made learning engaging and interactive, bridging the gap often found in online education. The seasoned instructors were adept at elucidating complex concepts, making the learning journey both enlightening and enjoyable. Moreover, the convenience and flexibility of webinar sessions accommodated my schedule perfectly. The course not only honed my vocational training skills but also instilled a deeper understanding of the subject matter, preparing me for real-world applications. Highly recommend RAM Training Services for anyone looking to elevate their training and assessment expertise.
Matt Seeley
Matt Seeley
Great training organisation, professional, helpful and very impressive. This course helped me change my career path in a new and exciting direction. The training helped me achieve a successful new job, where I am very happy. Thanks RAM Training Services.
Mark Cullen
Mark Cullen
I know some people struggle to complete the TAE 40116. It can be quite involved. Doing RAM's 5 day intensive though helped me understand what needed to be done and set me up to be able to complete the course quickly. A word of advice: If you study this way complete the 'homework' immediately after the intensive (in the evening after each day) while the learning is fresh in your mind. If you leave it too long you will forget what to do which will make it more onerous to complete. It makes for a very busy week but you can break the back of the workload very quickly. Thanks RAM for providing the support needed to complete the TAE quickly.
Alison Tooley
Alison Tooley
I thoroughly enjoyed the Certificate IV Teaching and Assessment with RAM training. Chris was an outstanding facilitator who actually used the skills he taught. The course was cost effective.
Roz Donohoe
Roz Donohoe