Guest Blog Article by Dee Powis – Halycon HR Consultancy:
Every class has that student, the one who challenges authority, disrupts lessons, or simply refuses to engage. The best trainers don’t avoid these students; they find ways to connect with them. If you want to be an effective trainer, knowing how to manage challenging students is a must. Here’s how to handle difficult situations while maintaining control of the class and keeping your training sessions productive.
1. Understand the Root Cause of Disruptive Behaviour
Challenging behaviour often stems from frustration, boredom, personal issues, or a lack of confidence. Instead of reacting emotionally, try to understand why a student is behaving this way. Ask yourself:
- Are they struggling with the material?
- Are they forced to be there? Think of employment requirements.
- Do they feel unheard or undervalued?
- Are personal issues outside the classroom affecting their attitude?
By identifying the root cause, you can adjust your approach and create a more supportive learning environment, even if it is just a day course.
2. Set Clear Expectations from the Start
Establishing ground rules early prevents issues from escalating. Make sure students understand what is expected in terms of participation, respect, and healthy engagement.
Example:
“In this course, we respect each other’s opinions and contribute positively to discussions. If you have any concerns or difficulties, let’s discuss them constructively.”
Clear expectations help students understand boundaries and create a professional and structured learning atmosphere.
3. Build Rapport and Show Respect
Students are more likely to respect trainers who respect them. Small gestures like learning their names, acknowledging their contributions, and showing genuine interest in their progress can make a big difference.
How to Build Rapport:
- Greet students by name and check in on their progress.
- Acknowledge good behaviour and constructive input.
- Be approachable: encourage questions and discussions, check if they need support, or another demonstration.
4. Stay Calm and Professional
When faced with difficult behaviour, your reaction sets the tone for the rest of the class. Losing your temper or reacting defensively can escalate the situation. Instead:
- Keep your voice steady and calm.
- Address the issue privately when possible, rather than calling the student out in front of peers.
- Use neutral language and avoid sounding confrontational.
Example Response:
Instead of: “You’re being disruptive. Stop talking now.” Try: “I appreciate your input, but let’s stay on track so we can cover everything we need to today.”
5. Adapt Your Teaching Style
Not all students respond to the same teaching methods. If a student seems disengaged or disruptive, consider adjusting your approach.
Strategies to Keep Students Engaged:
- Use interactive activities rather than long lectures.
- Provide real-world examples to make learning more relevant.
- Encourage group discussions where students can share their experiences.
- Off er varied learning formats (visual, auditory, hands-on) to suit diff erent learning styles.
6. Turn Negative Energy into a Learning Opportunity
A student who challenges you might simply be eager to test their knowledge or prove a point. Instead of shutting them down, redirect their energy towards meaningful discussion.
Example:
A student repeatedly questions your teaching method. Instead of becoming defensive, respond with: “That’s an interesting perspective. Let’s explore how that might apply in a real training scenario.”
This approach acknowledges their input while keeping control of the session.
7. Address Ongoing Issues Privately
If a student consistently disrupts the class, have a one-on-one conversation. Approach them with curiosity rather than blame.
Example:
“I’ve noticed you seem frustrated during sessions. Is there something I can do to make the material clearer or more engaging for you?”
This not only defuses tension but also shows that you care about their learning experience.
8. Know When to Involve Support
Sometimes, despite your best eff orts, a student’s behaviour may continue to be disruptive. In such cases, involve your training coordinator, a diff erent trainer or relevant support staff . Document specifi c incidents and seek guidance on how to proceed professionally.
Final Notes
Great trainers don’t just teach content; they lead people through the content. By setting clear expectations, staying calm, and adapting your teaching style, you can turn diffi cult students into engaged learners. Remember, a challenging student is often just one breakthrough away from becoming your most motivated learner, and may lead to a 5 star Google Review.
